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Time Zone
Time Zone
(GMT+06:00) Asia/Almaty
Almaty, Kazakhstan
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Human Resources Manager
Learner on LiL
24 Completed Sessions
Last Session:
Mon Oct 20 2014 at 05:00 am EDT
Last Log-in:
Tue Oct 14 2014 at 07:01 am EDT
On Learn It Live Since:
Tuesday Jun 17, 2014
Classes & Events (22)
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In this class, we will define the terms Coaching & Mentoring and the difference between them. We will look at how they apply in the workplace. Following a definition of Coaching, we will look at a powerful coaching structure known as the GROW model and how to use it.
Our health is an investment but one that we often don't invest in. When you think about it, we have insurance for our cars, we have retirement plans and we have health insurance that helps us when we are sick. But how are we creating a healthy lifestyle right now? Join Katie Bressack and discover how to create a wellness plan for your life; what should be part of it and when. Then come back for session two to see how things were implemented and how to support you for your healthy life.
It's no shock that a large number of organizations make costly mistakes due to poor communication. Effective communication is critical for a leader - whether you are a seasoned leader or a new leader - to ensure the team is headed the right direction. Elizabeth gives the keys to effective communication. For all leaders, effective communication is an essential component of professional success whether it is at the interpersonal, organizational, or external level. Communication can make or break a leader. Join us and you'll learn: Different types of communication - verbal, non-verbal and written When to use each type of communication in your team Why documentation in email is important when giving direction
Managers often avoid giving it and employees often resist receiving it. Managers are poor at giving useful feedback and there is good reason. Employees often avoid it to prevent being criticized and to protect their reputations. Employees often prefer to stay in denial than to hear the truth and to change. It is often safer to pretend you are a good performer than to admit you need help. This "feedback disability" most often reveals itself in the annual performance appraisal which remains the most popular management tool. Employees need frequent and regular feedback to be fully engaged and this might explain why the percentage of engaged employees remains stagnant in the high 20s (Gallup 2012). Engaged employees are twice as productive as disengaged employees (The Temkin Group 2013). Furthermore, this "feedback disability" creates dysfunction that contributes to the organization's inability to effectively and efficiently achieving its strategic objectives and serve customers. Fearless Feedback is a leadership model and set of tools that enable organizations to correct this disability. The Fearless Feedback tools and techniques can help anyone to improve the work environment so employees take responsibility for their own development and willingly improve the quality of their interactions. Fearless Feedback results in higher quality communication between individuals and departments. It enables employees to take greater personal responsibility for their development and for their results without depending upon management for feedback and without the fear of criticism. Fearless Feedback ultimately results in superior quality improvement of an organization's products and services. In this step-by-step presentation, participants will learn: - A leadership model and tools that enable anyone to improve their ability to facilitate the most effective performance discussions - Why and how our leadership must evolve to address these enormous economic and human resource challenges - How to start the evolution for yourself and your co-workers - Two Tools that can begin to create a workplace environment that results in Fearless Feedback - What you can do now to adopt the Fearless Feedback model and incorporate it into your typical performance appraisal.
It is critical that each and every person on a team respond to their task, if a team member falls behind, then the entire team falls behind. What do you do when someone doesn't meet their deadline or is consistently behind in their tasks? In this session we'll review some management strategies on how to hold your team-members to account in a constructive manner.
This interactive series delves into proven strategies to ensure your customers are not just satisfied, but excited to do business with you. We will go over successful case studies and participate in interactive activities so that all the participants gain a keen understanding of how to properly engage your customers and keep them coming back for more!
There is no way to live a completely stress free life these days but the way we react and cope to stress can greatly improve our health. Join Katie Bressack and learn why getting our stress under control is so important and how taking care of our adrenal glands will not only improve our energy but keep us feeling and looking young.
Poor performers distract everyone. They waste management time, damage motivation of co-workers, reduce productivity, damage quality, lower customer satisfaction, and black the achievement of results. We are doing a dismal job managing poor performance : • The U.S. is wasting $105 billion annually on poor hiring and poor management • 23% of U.S. employees believe colleagues are incompetent • 68% of employee mistakes go unreported • 27% of management time is spent on poor performers or correcting their mistakes If leadership is an art and a science it requires melding the "softer" side of leadership, such as managing trust, with the "hard" side of building an effective system for results. Current leadership tools, such as the typical performance review, are failing to deliver needed results. This presentation delivers proven strategies and tools, for both the neophyte manager all the way up to the most seasoned senior executives, to facilitate either a successful turnaround of performance behaviors or a respectful “de-selection” (removal) of those employees unwilling or unable to fulfill their responsibilities. Participants will learn: • How to recognize a poor performer and take action early to save a turnaround. • Proven techniques for enrolling the full cooperation and engagement from everyone in the organization. • How to use breakthrough tools to create high levels of responsibility and effortless accountability. • The new skills leaders need to develop to compete in the knowledge economy. • How to optimize the legal protection of the organization while accelerating solutions to poor performing people.
Emotional Intelligence is our ability to distinguish, understand and have a greater awareness of how our thoughts and feelings connect with our outward displays and behaviors. It�s ALSO the ability to manage and express appropriate emotions and, most importantly, help others do the same. In this session, you will learn more than a dozen attributes of a Leader who has medium to high EI, and then will assess yourself in each of those areas, and come up with a plan to improve.
Did you ever wonder how your boss views you? Did you ever work with a top team member and wonder why they are favored? There are traits of top performers that are common and adopting these traits could take you a long way in your career - and perhaps even to a promotion! Elizabeth explains the nuances of perception and why it's important to manage yours in the office. Elizabeth goes over the main characteristics of top performers in easy to understand language, leaving you to reflect on your perception and your performance. These are not Elizabeth's o ​pin​​i​ons of top performers, rather what executives and data has proven over the years about what works in large corporations when determining team fit, promotions and even hiring decisions. If you want to push your career into overdrive, join us for the presentation and take away tips. Elizabeth is the author of two career management books, " I Quit! Working For You Isn't Working For Me" and " Recession Proof Yourself" She has worked with clients in oil and gas, manufacturing, high tech and professional services, coaching the who's who of Corporate America and Internationally.
The Art of Negotiation is a 1-hour program that completely deconstructs the process of negotiations, and shows listeners how to think outside the box, eliminate the fear involved in negotiations, and get what they want from anyone. This session is full of funny stories, and is a hit!
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What motivates you? What are you inspired to do? Join Diane Randall, Whole Living Consultant and Wellness Educator for this insightful and informative class. She will help you explore the nitty gritty of what you can do to create real change in your life - starting the moment you leave the virtual classroom. Learn the true meaning of action, what shifts you want to make, and easy steps you can put into play, pronto.
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